Delivery Information
Artwork purchased over the Christmas period will be eligible for our extended UK returns until the 12th of January.
Artwork purchased before the 15th of December will be eligible for UK Delivery in time for Christmas.
Artwork purchased before the 7th of December will be eligible for US Delivery in time for Christmas.
UK Delivery
| Delivery | Cost | Received In |
|---|---|---|
| DPD Standard Delivery (usually artworks below £5,000 and not considered large or fragile) | FREE ONLINE |
7-14 Days* |
| White Glove** (usually items over £5,000 or those considered large or fragile) | FREE ONLINE |
7-14 Days* |
| Collect From Gallery | FREE | 7-14 Days* |
*Unless stated after purchase
**Personalised delivery from a member of our own trusted team to the room of your choice. This service can include unpacking and installation if required and notified prior to delivery.
What To Expect:
Q: What happens after I order?
A: All orders receive a telephone follow-up to provide confirmation of delivery timeline and answer any further questions you may have regarding your purchase, payment or delivery. We will confirm at this point how your order will be delivered (usually as per the above method based on value and fragility).
Q: Can you notify me when you’re on your way to deliver?
A: If your order is being delivered by DPD they will send you a text message when they have collected from us to advise you of your delivery date.
On the day of delivery they will send you another text message in the morning with a one hour timed window within which your delivery should arrive.
This will also offer you the option to track or amend your delivery should you wish.
If your order is being delivered by our own white glove service, Customer Service team will contact you in advance to confirm your delivery date. They will then send you a text message the evening before your delivery date specifying a four hour window within which your order should arrive.
Q: How will I know when my order is ready to collect from the gallery?
A: Your local gallery will contact you once the piece is ready for you to collect.
Q: Will you install my art?
A: If you require assistance installing fixings or your art, our galleries each have a list of trusted installers who can help you with this.
Please advise our team prior to delivery if this is required.
If you require assistance installing fixings or your art, our galleries each have a list of trusted installers who can help you with this. If your art is not ready to hang, we will leave it wrapped ready for you or your installer to hang yourselves at a later point.
Q: Will your delivery team remove any packaging?
A: If your order is delivered by our own white glove service then we are happy to remove the packaging and take it with us. Please advise our team prior to delivery if this is required.
Q: I have ordered multiple items, will they be delivered together?
A: We will use best endeavours to combine multiple items in one delivery. They may be boxed individually depending on size or the amount of protection required.
Q: How will I receive my certificate of authenticity?
A: Most of our limited edition and some of our original pieces have a certificate of authenticity and if a certificate exists, you will receive this with your order.
Q: Access:
A: Please contact us prior to delivery to discuss any potential access issues either inside or outside your property.
Q: Delivery to remote areas:
A: We deliver to all areas of the UK. Please note that the Channel Islands are considered an international location (see international delivery for further details). Islands and some more remote areas may receive our white glove service from a trusted partner. We work closely with these partners.
If you have any other questions, please contact a member of our dedicated Customer Service team, who are on hand to help and advise via telephone and email from 9.30am to 5.30pm Monday to Friday and from 10am to 5pm on Saturdays. We are closed on Sundays.
Alternatively, please use our live chat service.
International Delivery
We can ship your artwork globally by our trusted couriers DHL and on occasion TNT or other services. Please see details of delivery costs applicable below. Please note that further charges for customs, duties, VAT and other charges may apply and it is your sole responsibility to pay these. For more information see here.
Our website cannot currently offer international delivery. Please contact our Customer Service team or one of our galleries to place an order.
International Shipping Zones:
| Zones | Countries |
|---|---|
| Zones 1 & 2 | Belgium, France, Germany, Guernsey, Ireland, Jersey, Luxembourg, Monaco, Netherlands. |
| Zones 3 & 4 | Andorra, Austria, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, Greece, Hungary, Italy, Latvia, Lithuania, Malta, Poland, Portugal, Romania, San Marino, Slovakia, Slovenia, Spain, Sweden, Vatican City. |
| Zones 5 & 7 | Albania, Belarus, Bosnia & Herzegovina, Canada, Canary Islands, Faroe Islands, Gibraltar, Greenland, Iceland, Kosovo, Liechtenstein, Macedonia, Mexico, Moldova, Montenegro, Norway, Serbia, Switzerland, Turkey, Ukraine. |
| Zone 6 | United States. |
| Zone 8 | Australia, Hong Kong, Indonesia, Japan, Macau, Philippines, Singapore, South Korea, Taiwan, Thailand, Vietnam, United Arab Emirates. |
| Zone 9 | Bahrain, Brunei, Jordan, Kuwait, New Zealand, Oman, Qatar, Saudi Arabia, Solomon Islands, South Africa, Yemen. |
| Zone 10 | The rest of the world / countries not listed above. |
International Shipping Costs:
Artwork Under £5,000
| Zones | Up to 18" | Up to 28" | Up to 36" | Up to 40" |
|---|---|---|---|---|
| 1 | £31 | £60 | £49 | £125 |
| 2 | £36 | £73 | £58 | £137 |
| 3 | £40 | £78 | £64 | £144 |
| 4 | £102 | £143 | £180 | £300 |
| 5 | £98 | £133 | £170 | £289 |
| 6 | £84 | £121 | £158 | £276 |
| 7 | £98 | £135 | £171 | £291 |
| 8 | £125 | £176 | £227 | £366 |
| 9 | £156 | £230 | £284 | £463 |
| 10 | £169 | £247 | £303 | £487 |
Artwork Over £5,000
| Zones | Up to 18" | Up to 28" | Up to 36" | Up to 40" | Up to 50" | Up to 60" | Up to 68" | Up to 75" |
|---|---|---|---|---|---|---|---|---|
| 1 | £156 | £205 | £189 | £265 | £337 | £342 | £394 | £413 |
| 2 | £161 | £218 | £198 | £277 | £358 | £367 | £427 | £451 |
| 3 | £165 | £223 | £204 | £284 | £367 | £376 | £436 | £460 |
| 4 | £232 | £288 | £320 | £440 | £563 | £732 | £893 | £986 |
| 5 | £223 | £278 | £310 | £429 | £548 | £713 | £871 | £961 |
| 6 | £209 | £266 | £298 | £416 | £530 | £671 | £810 | £1,301 |
| 7 | £223 | £280 | £311 | £431 | £551 | £718 | £878 | £969 |
| 8 | £250 | £321 | £367 | £506 | £675 | £924 | £1,151 | £1,288 |
| 9 | £281 | £375 | £438 | £603 | £832 | £1,180 | £1,487 | £1,679 |
| 10 | £294 | £392 | £457 | £627 | £867 | £1,232 | £1,553 | £1,752 |
Artwork over 75” will require a quotation.
Sculptures:
| Zones |
Small Up to 15kg |
Medium Up to 25kg |
Large Up to 53" High |
| 1 | £28 | £34 | £200 |
| 2 | £33 | £41 | £212 |
| 3 |
£35 |
£45 | £219 |
| 4 | £87 | £119 | £334 |
| 5 | £83 | £113 | £325 |
| 6 | £71 | £100 | £334 |
| 7 | £83 | £113 | £349 |
| 8 | £101 | £141 | £424 |
| 9 | £126 | £186 | £557 |
| 10 | £137 | £200 | £586 |
Items larger than this will require a quotation.
Books:
| Zones |
Small Up to 4kg |
Large Up to 8kg |
| 1 | £25 | £25 |
| 2 | £29 | £29 |
| 3 | £31 | £31 |
| 4 | £48 | £64 |
| 5 | £45 | £60 |
| 6 | £40 | £60 |
| 7 | £46 | £69 |
| 8 | £51 | £69 |
| 9 | £59 | £84 |
| 10 | £65 | £92 |
Customs Duties, Fees, Taxes, Levies & Other Charges:
Items delivered to destinations outside the UK may be subject to taxes, fees, customs duty, levies, or other charges as a result of local legislation or customs formalities. These will be due before your items will be delivered.
In the majority of cases, the recipient will be responsible for all customs formalities for the import of the items and will be required to pay any additional charges for international delivery, including import duty, formal customs entry, taxes, levies, and other charges that may be levied outside the UK. The recipient of the items, not the person placing the order, will typically receive a separate request for payment of these charges when the goods arrive in the country of destination. If you are ordering Items to be delivered to someone else, please ensure they are aware of their responsibility for these additional charges.
Please note that in some countries, such as the USA and Canada, the person ordering may receive a request for payment of these charges, in which case you will be responsible for paying these additional charges. Payment by you or the recipient (as applicable) must be received by the relevant customs authority before delivery of the Items will be made.
Unfortunately, we have no control over these charges and cannot predict what they may be, so we are unable to offer any assistance on these processes.
We advise that you check any customs formalities and the import charges applicable in countries other than the UK before you place your order. We will use commercially reasonable efforts to provide you with information which we hold relating to the items or order for which you may need to arrange customs clearance.
You (or the recipient of the order if different) will be the importer for all international deliveries of the items. Therefore, before placing an order, you are responsible for checking that any items ordered comply with country, state and/or federal government import regulations and that there are no local requirements or restrictions which may affect receipt of your order.
We will act on your behalf as an exporter of the items and will complete export declarations in our name on your behalf.
If an order is placed and restrictions that we were not aware of at the time the order was made are applied by the customs authority of the destination country, then we will cancel the order and return the payment to you.
Returns & Exchanges
Q: Can I return my item if I change my mind?
A: We always want you to be delighted with your artwork. If you have changed your mind and wish to return it to us you have 14 days from the point of delivery to contact us to organise a return. We do not charge for online returns.
Q: I have lost the original packaging?
A: Please ensure that the item is securely packaged, ideally in the original packaging. Items which have not been packaged appropriately and have been damaged in transit may not be eligible to be refunded.
Q: Can I return items to a gallery?
A: We are very happy to receive returns to a gallery but please contact our Customer Service team first so that we can be ready to assist you.
Q: How do I arrange a return or exchange?
A: If you have purchased online, our Customer Service team will be able to assist you with your exchange or return. We will organise for either our courier DPD or our own delivery service to collect the items from you on a convenient day.
If you have purchased in a gallery then in the first instance please contact them to organise an exchange or return.
Q: What do I do if my order has been delivered damaged?
A: If your order has arrived damaged, please retain all original packaging and notify us immediately of this so that we can arrange reframing, a replacement or a refund depending on your wishes. Under the Consumer Rights Act you have a legal right to reject goods that are of unsatisfactory quality, unfit for purpose or not as described, and get a full refund or an exchange. This right is limited to 30 days from the date you receive your product.
Q: How long will it take to receive my refund?
A: Our refunds are managed centrally and should be processed within 14 days of the receipt of a returned item.
Complaints: If you are not entirely happy with your recent experience, please raise a complaint by contacting our Client Services Team on clientservices@clarendonfineart.com
FOS: If you are dissatisfied with our response and your agreement is regulated by the Financial Conduct Authority, you have the right to refer your complaint to the Financial Ombudsman Service, free of charge, but you must do so within six months of the date of the final response or 8 week holding letter. Further information and contact details can be found on www.financial-ombudsman.org.uk.
If you have any other questions, please contact a member of our dedicated Customer Service team, who are on hand to help and advise via telephone and email from 9.30am to 5.30pm Monday to Friday and from 10am to 5pm on Saturdays. We are closed on Sundays.
Alternatively, please use our live chat service.